Customer Support and Resources

For your convenience, our most requested forms and applications are provided below along with answers to our most frequenly asked questions. If you do not find what you are looking for please call or visit your local branch office.

Forms & Applications

Simply print the document you need, complete, and return to us by mail or fax to:

LITCHFIELD BANCORP - A DIVISION OF
NORTHWEST COMMUNITY BANK
294 West Street, PO Box 997
Litchfield, CT 06759
Fax: 860-567-5872

Our printable forms are in the Adobe® Portable Document Format (PDF) format. If you do not have Acrobat® Reader®, you can download it free. When the download is complete, come back to this page. These printable forms are for you to view and print.

Frequently Asked Questions

Below are some answers to question frequently asked by Litchfield Bancorp - A Division of Northwest Community Bank customers.

What will change after the Conversion Weekend of April 16th- April 18th?

ONLINE BANKING - On April 19th at noon, Online Banking and Bill Pay will resume. Your User ID and Password will remain the same. All of your current payees will be transitioned over to the new system. Your previously scheduled and recurring transfers and payments will process without interruption.

TELEPHONE BANKING - Beginning on Sunday, April 18th at 5:00 PM, the new telephone banking number will be 800-455-6668. You will need to re-enroll using the last four digits of your social security number as your temporary PIN. Business accounts should use the last four digits of the social security number of the authorized signer on the account. You may re-use your previous PIN after entering your temporary PIN.

CHECKS - You can continue to use your checks until they run out. If you decide to re-order your checks after April 19th through another source, please provide them with Routing and Transit number #211174204.

STATEMENTS - During the month of April, you may receive two statements but will only be charged one monthly maintenance service fee, if applicable. All other fees will apply. Some statements may be delayed.

DEBIT CARDS - Your current debit card will continue to work during and after the Integration Weekend with the same PIN you use today.

CHECKING AND SAVING INTEREST - You may receive two interest payments for the month of April.

NEW ROUTING AND TRANSIT NUMBER - Direct deposit, recurring transfers and automatic deductions will continue as normal. When setting up a new transaction or wire transfer use routing and transit number #211174204.

Why can't I access telephone banking after April 18th, 2021?

Beginning on Sunday, April 18th at 5:00 PM, the new telephone banking number will be 800-455-6668. You will need to re-enroll using the last four digits of your social security number as your temporary PIN. Business accounts should use the last four digits of the social security number of the authorized signer on the account. You may re-use your previous PIN after entering your temporary PIN.

I need to order new checks, what information should I use?

If you decide to re-order your checks after April 19th, 2021 through another source, please provide them with Routing and Transit number #211174204.

How do I save eStatements and Loan Bills as PDF files?

Please follow these simple instructions to save eStatements and Loan Bills as PDF files

Why isn't QuickBooks connecting to my bank account after the Conversion Weekend in April 2021?

As we officially integrate our Northwest Community Bank and Litchfield Bancorp - A Division of Northwest Community Bank systems the weekend of April 16th - 19th you will need to modify/reconnect your QuickBooks account with your bank account. Please follow these instructions: QuickBooks for Mac Conversion Instructions or QuickBooks for Windows Deactivation/Reactivation Instructions

Why isn't Quicken connecting to my bank account after the Conversion Weekend in April 2021?

As we officially integrate our Northwest Community Bank and Litchfield Bancorp - A Division of Northwest Community Bank systems the weekend of April 16th - 19th you will need to modify your Quicken account to update it. Please follow these instructions: Quicken for Mac Web Connect to Direct Connect Modification Instructions or Quicken for Mac Web Connect Modification Instructions or Quicken for Windows Modification Instructions

Who do I call if I have issues with my Litchfield Bancorp - A Division of Northwest Community Bank debit card?

Litchfield Bancorp - A Division of Northwest Community Bank has switched to Fiserv as our debit card provider. Customers can call 1 (800) 992-3808 for Card Activation and PIN reset requests 24/7. To report a lost or stolen card any time of day, call 1 (800) 337-6075. If you card has been blocked, At the first sign of a blocked card, Fiserv will initiate an automated phone call to the cardholder from 1 (844) 682-4502. If there is no answer, the system will leave a message requesting a call back and will provide a case number for the call. If the cardholder does not return the call, a live Fraud Analyst will reach out to the cardholder to verify the transaction.

Why are my statements late and my online bill payments from another bank resulting in late fees with Litchfield Bancorp - A Division of Northwest Community Bank?

The US Postal Service's new postmaster general has established new cost saving policies that could slow down mail service. The most impactful change is the directive to leave mail behind at distribution centers rather than taking late trips, extra trips, or logging overtime. This is impacting statement delivery, Bill Payments going out as checks, Loan payments coming in from other institution's Bill Pay systems as checks, and much more. Be advised that we are issuing checks on time. Late delivery of Bill payments is being created by the changes within the US Postal System. We suggest adjusting your payment schedule so that checks are sent out a few additional days in advance to reduce the risk of late fees being applied.

Does Litchfield Bancorp - A Division of Northwest Community Bank offer Credit Cards

Yes, Litchfield Bancorp - A Division of Northwest Community Bank offers both Consumer and Business Credit Cards through TIB. To apply log into your I-Banking account and complete the application, or stop in one of our branches today to pick up an application! For credit card Customer Service, please CLICK HERE.

How can I protect myself against Financial Scams?

Please review our Financial Scam Flyer by clicking here.

Should I give out my 10 digit Reloadit pack number?

Sending money via a Reloadit pack is like sending cash. Never give your Reloadit pack number (10 digit number under the scratcher on the back of your Reloadit pack) to anyone requesting it over the phone or email unless you initiated the contact and feel confident with whom you are speaking. Learn more about these and other scams by clicking here.

How do I switch my bank accounts to Litchfield Bancorp - A Division of Northwest Community Bank, and is it easy?

YES! We making switching your current bank accounts over to Litchfield Bancorp - A Division of Northwest Community Bank accounts EASY! Simply call or stop in to one of our 5 conveniently located branches and speak to one of our ACCOUNT SPECIALISTS today.

How do I activate my card?

Activating your card can be done very easily at any of our ATMs. Simply use the Personal Identification Number (PIN) that was sent to you shortly before or after you received the card in the mail and use it to print a “balance inquiry” at any Litchfield Bancorp - A Division of Northwest Community Bank ATM. While at the ATM, you will also have the option to change the PIN to something different than what was sent to you. If you received a replacement card due to expiration or damage, you will receive a new pin in the mail and activation will be the same as above.

Why is there a hold on my check and when will it be available?

Except for cash, wire transfer deposits, and electronic direct deposits, our general policy is to make funds from your deposits into an account available to you on the first business day after the day we receive your deposit. This general policy is subject to certain exceptions, under which longer delays may apply. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written and other types of transactions that you have initiated. For more information on our Funds Availability, please contact your local Litchfield Bancorp - A Division of Northwest Community Bank office.

Do I need to let Litchfield Bancorp - A Division of Northwest Community Bank know when I am traveling outside of Connecticut and will my ATM/Debit card continue to work?

Yes, please let us know when you plan to use your card when traveling outside of New England. We will then notify FraudWatch® PLUS to ensure that your card activity does not trigger a card alert. This can be done by contacting your local Litchfield Bancorp - A Division of Northwest Community Bank office, or by logging into your I-Banking account (Click on Profile, and under "Electronic Services," click on "Notify LBC of my travel plans."). More information about FraudWatch® PLUS.

Why isn’t my debit card working?

If your debit card has expired, or was recently part of a compromised situation such as fraud, it may have been “hot carded” (locked out). To find out specifically why your card is not working, please contact your local Litchfield Bancorp - A Division of Northwest Community Bank office.

What are your hours and where are your offices located?

View location and hours for all Litchfield Bancorp - A Division of Northwest Community Bank offices on our branch locations page.

What is the routing number for Litchfield Bancorp - A Division of Northwest Community Bank?

The routing number can be found at the bottom of your personal checks. Our Checking and Savings account routing number is 211174204. This routing number is not for incoming wire transfers. View a copy of our wire transfer information.

Can the daily limit be raised on my Debit card?

Under certain case by case situations, such as buying airline tickets, we can temporarily increase your debit card limit to allow a purchase to go through. Please contact your local Litchfield Bancorp - A Division of Northwest Community Bank branch Manager for approval.

How do I get a wire transfer into my Litchfield Bancorp - A Division of Northwest Community Bank account?

Our wires are processed through Bankers Bank Northeast. View a copy of our wire transfer information.

Under certain case by case situations, such as buying airline tickets, we can temporarily increase your debit card limit to allow a purchase to go through. Please contact your local Litchfield Bancorp - A Division of Northwest Community Bank branch Manager for approval.

Are their any red flags to watch for when sending a Wire Transfer

Yes, Wire transfers are not typical customer account activity. Urgency or secrecy can be warning signs, especially on Fridays. Be wary of sending wire transfers to pay for vacation rentals or eBay items outside normal credit card, PayPal or thru rental property websites. Make sure to check with the bank in the event that a wire transfer beneficiary claims the wire transfer was not received before resending. Be careful when communication is only through email or if the phone number contact within the emails does not match the customer records on file with the bank. Be very cautious sending large dollar wire requests to high risk “scam” countries like China, Hong Kong, Russia & Nigerira.

How do I dispute a fraudulent charge on my account?

When there is a suspected fraudulent charge on your account, please contact your local Litchfield Bancorp - A Division of Northwest Community Bank branch immediately. One of our Customer Service Representatives will gladly help you resolve the issue, step by step.

Which networks will my ATM card work on?

Our ATM cards work through the following networks: NYCE, Cirrus and Maestro. Make sure to look for these when traveling.

Where can I get information about the mobile banking app?

More information can be found on our Mobile App page.