Customer Support and Resources

For your convenience, our most requested forms and applications are provided below along with answers to our most frequenly asked questions. If you do not find what you are looking for please call or visit your local branch office.

Forms & Applications

Simply print the document you need, complete, and return to us by mail or fax to:

294 West Street, PO Box 997
Litchfield, CT 06759
Fax: 860-567-5872

Our printable forms are in the Adobe® Portable Document Format (PDF) format. If you do not have Acrobat® Reader®, you can download it free. When the download is complete, come back to this page. These printable forms are for you to view and print.

Frequently Asked Questions

Below are some answers to question frequently asked by Litchfield Bancorp customers.

How do I switch my bank accounts to Litchfield Bancorp, and is it easy?

YES! We making switching your current bank accounts over to Litchfield Bancorp accounts EASY! Simply call or stop in to one of our 5 conveniently located branches and speak to one of our ACCOUNT SPECIALISTS today.

How do I activate my card?

Activating your card can be done very easily at any of our ATMs. Simply use the Personal Identification Number (PIN) that was sent to you shortly before or after you received the card in the mail and use it to print a “balance inquiry” at any Litchfield Bancorp ATM. While at the ATM, you will also have the option to change the PIN to something different than what was sent to you. If you received a replacement card due to expiration or damage, you will receive a new pin in the mail and activation will be the same as above.

Why is there a hold on my check and when will it be available?

Except for cash, wire transfer deposits, and electronic direct deposits, our general policy is to make funds from your deposits into an account available to you on the first business day after the day we receive your deposit. This general policy is subject to certain exceptions, under which longer delays may apply. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written and other types of transactions that you have initiated. For more information on our Funds Availability, please contact your local Litchfield Bancorp office.

Do I need to let Litchfield Bancorp know when I am traveling outside of Connecticut and will my ATM/Debit card continue to work?

Yes, please let us know when you plan to use your card when traveling outside of New England. We will then notify FraudWatch® PLUS to ensure that your card activity does not trigger a card alert. This can be done by contacting your local Litchfield Bancorp office, or by logging into your I-Banking account (Click on Profile, and under "Electronic Services," click on "Notify LBC of my travel plans."). More information about FraudWatch® PLUS.

Why isn’t my debit card working?

If your debit card has expired, or was recently part of a compromised situation such as fraud, it may have been “hot carded” (locked out). To find out specifically why your card is not working, please contact your local Litchfield Bancorp office.

What are your hours and where are your offices located?

View location and hours for all Litchfield Bancorp offices on our branch locations page.

What is the routing number for Litchfield Bancorp?

The routing number can be found at the bottom of your personal checks. Our Checking and Savings account routing number is 211174275. This routing number is not for incoming wire transfers. View a copy of our wire transfer information.

Can the daily limit be raised on my Debit card?

Under certain case by case situations, such as buying airline tickets, we can temporarily increase your debit card limit to allow a purchase to go through. Please contact your local Litchfield Bancorp branch Manager for approval.

How do I get a wire transfer into my Litchfield Bancorp account?

Our wires are processed through Bankers Bank Northeast. View a copy of our wire transfer information.

Under certain case by case situations, such as buying airline tickets, we can temporarily increase your debit card limit to allow a purchase to go through. Please contact your local Litchfield Bancorp branch Manager for approval.

Are their any red flags to watch for when sending a Wire Transfer

Yes, Wire transfers are not typical customer account activity. Urgency or secrecy can be warning signs, especially on Fridays. Be wary of sending wire transfers to pay for vacation rentals or eBay items outside normal credit card, PayPal or thru rental property websites. Make sure to check with the bank in the event that a wire transfer beneficiary claims the wire transfer was not received before resending. Be careful when communication is only through email or if the phone number contact within the emails does not match the customer records on file with the bank. Be very cautious sending large dollar wire requests to high risk “scam” countries like China, Hong Kong, Russia & Nigerira.

How do I dispute a fraudulent charge on my account?

When there is a suspected fraudulent charge on your account, please contact your local Litchfield Bancorp branch immediately. One of our Customer Service Representatives will gladly help you resolve the issue, step by step.

Which networks will my ATM card work on?

Our ATM cards work through the following networks: NYCE, Cirrus and Maestro. Make sure to look for these when traveling.

Where can I get information about the mobile banking app?

More information can be found on our Mobile App page.