Download Our Mobile Banking App!

The convenience of mobile banking at your fingertips!* With our free mobile app, you can securely access your account information 24/7 from anywhere using your mobile device. You will be able to:

  • Check account balances
  • View account history
  • Transfer funds between accounts (person to person and bank to bank accounts)
  • Pay bills and schedule payments
  • Locate nearby LBC branches and ATMs searching by zip code or address
  • Receive secure mail alerts
  • Deactivate or activate your Debit MasterCard

Getting started is easy. Enroll in online banking if you haven’t already, then download our mobile app for iPhone or Android phones or tablets!

* You will need a Litchfield Bancorp - A Division of Northwest Community Bank account and you must be enrolled in online banking.
    No separate mobile banking enrollment is required. Data rates may apply.

CardValet App to Replace My Mobile Money on Sept 21st*

Introducing CardValet!

CardValet is a FREE app that allows you to control & monitor your Litchfield Bancorp - A Division of Northwest Community Bank debit card use anywhere, anytime through your mobile phone!

My Mobile Money will no longer be available for use after September 21st for managing your Litchfield Bancorp - A Division of Northwest Community Bank debit cards. You will need to download the CardValet app.

Get Peace of Mind with Transaction Alerts!

The CardValet App also gives you the power to set custom alerts, so you can monitor your card at all times! Alerts can notify you of things like:

  • Card Activity - Card Status Changes - Low Balance - Spending Limits
  • International Transactions - Purchases Made in a Specific Category

To get started, visit the iTunes or Google Play app store and download the CardValet app today.

* The CardValet app is created by Fiserv, Inc.

Mobile Banking FAQ

How do I get the Litchfield Bancorp - A Division of Northwest Community Bank Mobile App?

You can download the current version from your devices app store by searching Litchfield Bancorp - A Division of Northwest Community Bank.

How do I log in? Do I have a different User ID and password?

You can log in to mobile banking using your current online banking credentials. If you do not already have online banking you can sign up by clicking on “Register” and following the commands.

How secure is this service?

Our mobile app features multiple levels of security including password protection, fingerprint protection, RSA Security, Internet firewalls, and 128-bit encryption - the highest level of security available.

What features are available on the Mobile App?
  • You can view your accounts, check your balance, see pending transactions and review 12 months of transaction history
  • Pay your bills, add a new payee, make a loan payment and see scheduled payments
  • Transfer funds between your accounts at Litchfield Bancorp - A Division of Northwest Community Bank, transfer to or from an external account, add a new external account, and transfer to an unlinked account
  • Deposit a check, view your deposit history
  • Deactivate/reactivate your debit card
  • Notify Litchfield Bancorp - A Division of Northwest Community Bank of travel plans
  • Use Manage My Money, a convenient budgeting tool
  • Send a secure message to online banking customer service
  • View your statements, loan bills and tax documents
  • Place a stop payment and view stop payment history
  • Activate and manage your fingerprint authentication
  • Update your Profile – including address, phone number, user ID, password, email address and security information
  • Set up and manage Fast Balances
I lost my debit card, what can I do?

If you have misplaced your debit card, but want time to look for it before cancelling it and ordering a new you can deactivate it by going to “Mobile Services”, and then click on “Deactivate/Reactivate My Card”. If you find the card you can reactivate the card the same way. If you don’t find the card and would like to cancel it and order a new one call your local branch.

I will be traveling outside of New England, is there anything I should do?

If you plan on traveling outside of New England you should let Litchfield Bancorp - A Division of Northwest Community Bank know so that we can notify Fraud Protection Services and ensure that your card activity will not trigger a card alert. You can notify LBC of your travel plans by going to “Mobile Services”, and then click on “Notify LBC of my travel plans”. Under “trip destination” list any states or countries where you may use your card. Read more information on Fraud Prevention Services.

Mobile Check Deposit

Do I need a deposit tickets to make a Mobile Deposit?

No, you will only need to submit a clear image of the check to make a deposit.

How do I endorse the check?

Endorse all checks “For Deposit only, account #_______"

How will I know the check image was accepted?

Once the deposit is submitted, you will receive an on screen transaction ID number. You can view any pending deposits by clicking “view deposit history”. If a deposit is rejected by the bank after it is reviewed you will receive a secure message.

How long will it take to receive credit for my deposit?

If you make your deposit on a business day prior to the 3:00pm cutoff time, it will be credited to your account after 8:00pm same day. If your deposit is made after the cutoff, it will be credited after 8:00pm the following business day. Please note: Saturday is not considered a business day.

When will I be able to use the funds?

All items deposited will be available next day. Some exceptions to this rule apply, contact your local branch if you have any questions.

What do I do with the check once I scan it?

Print on the check, in pencil, “Deposited through Mobile” with the date. Do not destroy the check until you know the deposit was successful, store the check in a secure location. After 7 days, verify the deposit has been credited and destroy the check.

Will the system display an error message if there is an issue with the scan?

No, the system is unable to recognize issues such as a bad image, a duplicate scan, or the limit having been exceeded, etc., hence, why it is important to keep checks in case there is an error with a deposit. If there is an error, you will be notified by a message through iBanking within one business day.

Are there any limits to the dollar amount per deposit or the number of deposits per day?

You may deposit up to $2,500.00 per deposit and with a maximum of $2,500.00 per day, not exceeding $5,000.00 per month. There is no limit to the number of deposits made per day.

What accounts can I make a deposit to using the Mobile Deposit feature?

You will be able to make a deposit to any personal account including, checking, savings, loan accounts, and club accounts. Mobile Deposit is not available for business accounts. If you have a business account and are interested in Remote Deposit Capture, please contact your local branch.

Are there any checks that cannot be deposited using Mobile Deposit?

Only checks made out to the owner of the online banking profile can be mobile deposited. Other limitations include:

  • Checks made payable to “cash”
  • Third party checks
  • “And” checks made payable to more than one owner
  • Checks with a qualified or conditional endorsement
  • Any item stamped “non-negotiable” or “This is not a check”
  • Checks made out to a business other than an established “Doing Business As” account.
  • Bonds
  • Traveler’s Checks
  • “Stale” or “post-dated” checks
  • Any item issued in a foreign currency
  • Checks that are incomplete or improperly filled out
  • Checks that are altered or damaged
Do both sides of the check have to be scanned?

Yes, the system will prompt you to scan both the front and back of the check.

Can I deposit a check through any device or is the service registered to my specific device?

Since you have a unique User ID and Password, you can log on from any device that has the App downloaded onto it. The Mobile Deposit feature is not device specific.

Fingerprint Authentication

How does fingerprint authentication work?

Fingerprint authentication allows you to log into your Mobile Banking using the fingerprint sensor on your device. You must have fingerprint access turned on in your device settings to use this feature.

How do I turn on fingerprint authentication?

To enroll in fingerprint authentication go to “Mobile Services”, then click on “Manage Fingerprint”. The fingerprint authentication is specific to a device and will only work on devices that have been enrolled.

I have a new device, how do I change/edit my fingerprint authentication?

If you go to “Mobile Services”, then click on “Manage Fingerprint” you will be able to enroll a new device. Be sure to remove any old devices by clicking on the red “x” next to the device name.

Fast Balances

What is Fast Balances?

To be able to see a quick snapshots of your account(s) without signing into your online banking you can enroll in Fast Balances. Once enrolled you will be able to see your balances on the log-in screen, before your enter your User ID or password. To enroll go to “Mobile Services”, then click on “Manage Fast Balances” and follow the prompts.

How do I access Fast Balances

To access Fast Balances simply click on the grey box at the top of the log in screen and your fast balance screen will drop down. All of your enrolled accounts will be listed with balance and if you click an account you will be able to see the last 5 transactions that have posted. If you need additional account information, simply log into your online banking.

Other Mobile Services

I have another question that is not addressed here, who should I call?

You can call your local branch during regular banking hours or our online banking department at 855-275-0814 Monday - Friday; 8:00am - 5:00pm

Litchfield Bancorp - A Division of Northwest Community Bank…the small bank with the BIG customer experience