Have you noticed that smiling (and yawning) are contagious and not just when passing someone in the grocery store or holding the door open at your local coffee shop, but at the workplace too. We spend so many hours of our lives at work and with our coworkers, often more than we do with our families and friends. In general, people tend to gravitate towards positive and happy people and avoid the grumpy and negative people. If you’ve made a resolution this year to rid yourself of negativity and be more positive, here are some awesome phrases you can start using in the workplace to help show your appreciation, encouragement, and even trust in others. Management role not required to use these!Continue reading “How to Boost Workplace Positivity”
If you are looking at the title of this blog and wondering what your Net Promoter Score is then chances are you probably aren’t tracking it, but that’s OK, because it’s really never too late to start.
First, let’s begin with the basics:
What is a Net Promoter Score? A Net Promoter Score – NPS – measures customer experience and predicts business growth. You can calculate your NPS very simply by asking customers one simple question that they answer based on a scale of 0-10: How likely is it that you would recommend [brand] to a friend or colleague?Continue reading “Are you tracking your Net Promoter Score?”
Feedback is one of the most important things you can receive for your business. Without it, how would you know what your customers want, what they like, what they don’t like, and what you can improve on? Living in such a quantitative world – where everything can be measured- why wouldn’t we use the data gathered from our customers to improve how we interact with them? Continue reading “Why surveying your customers is smart business”