Why surveying your customers is smart business

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Feedback is one of the most important things you can receive for your business. Without it, how would you know what your customers want, what they like, what they don’t like, and what you can improve on? Living in such a quantitative world – where everything can be measured-  why wouldn’t we use the data gathered from our customers to improve how we interact with them? Continue reading “Why surveying your customers is smart business”

Business card or Personal credit card – which should you use for your business?

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If you own your own business, it’s only a matter of time before you’ll need a credit card to charge expenses. But should you get a Business card instead of using a Personal one? The basic function of the cards work the same – you’ll have a credit line, interest rate, and earn certain perks based on the card you choose. However, there a few differences to take into consideration before sending in that credit app. Continue reading “Business card or Personal credit card – which should you use for your business?”

Should you offer free WiFi in your business?

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As a business owner, providing what your customers want is vital to your business. Businesses that boast high customer satisfaction rates go above and beyond delivering their product and/or service – it’s all about the perks.  For brick and mortar businesses, one of those perks is free WiFi!  More and more types of businesses — from fast-food restaurants to laundromats — are investing in fast, free internet service for their customers. Continue reading “Should you offer free WiFi in your business?”

Why your bank wants to see an updated business plan before giving you a business loan

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You’ve been in business for years, you’ve got a solid Profit and Loss Statement, so why is your bank asking for an updated business plan before providing you with a loan? Well, to simplify it, even though you’ve known your cousin Sharon for 30+ years, you probably wouldn’t loan her thousands of dollars without asking her what she plans to use it for, how risky a venture it is, and how she plans to pay it back. It’s kind of the same theory. Even though your company isn’t a start-up, you’ve been known in the community for years, there is still a risk for the bank in lending your business the money. Continue reading “Why your bank wants to see an updated business plan before giving you a business loan”

Could Your Business Be Franchised?

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You’ve made your business successful – you’ve grown it, nurtured it, and put in the blood, sweat, and tears. You’ve been through the ups and the downs, learned how to run it with your eyes closed, and know everything right down to the smallest detail, from what you need to order each month to who you need to employ and when. Continue reading “Could Your Business Be Franchised?”

5 Things to Ask Yourself Before Expanding Your Business

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It’s a pivotal moment in an entrepreneur’s journey when they get the itch to expand their empire. Your business is fully off the ground! Pat yourself on the back for a job well done, then pump your breaks! Ask yourself a few questions before taking the plunge toward expansion. There are quite a few things that need to be carefully and objectively examined to make expansion successful.

Are you clear about why you’re expanding? Continue reading “5 Things to Ask Yourself Before Expanding Your Business”

Locally Owned and Locally Grown spotlight: Maletta Pfeiffer and Associates, Torrington Physical Therapy

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You know you have a great client when you don’t mind taking a phone call from them while you are on vacation and the owner’s mom has you on speed dial!  I’ve been working with Dan Albanese and his team since 2012 and they are such a pleasure to do business with.  Continue reading “Locally Owned and Locally Grown spotlight: Maletta Pfeiffer and Associates, Torrington Physical Therapy”

Why should a business bank with a local community bank?

I have spent my long banking career at a few (some people say “a number”) of banks here in Connecticut.  At each stop I have had the pleasure of working with small and medium sized businesses who work every day to promote their products and provide jobs for thousands of people in our state.  Each of those businesses also realize that the communities that they are in are very important to the success of their business.  It is those people in the community who buy their products, educate their employees and their employees’ children, and provide a secure environment in which to live.

Continue reading “Why should a business bank with a local community bank?”